Privacy policy

Privacy Policy

The Banya Store comply with the Digital Personal Data Protection Act, 2023 (the "Act") and other applicable Indian laws when dealing with personal information. Personal information refers to any data about an individual who is identifiable by or in relation to such data.

This policy outlines how we collect, use, disclose, and protect your personal information. This policy does not restrict or prohibit any of your rights under the Act.

1. Information We Collect

We collect personal information from you, including information about your:

  • Name

  • Contact information (Email and Phone)

  • Delivery and Billing Location

  • Computer or network details (IP address, browser type)

  • Interactions with our website

  • Billing or purchase information

2. Why We Collect This Information

We collect your personal information in order to:

  • Verify your identity.

  • Provide products and services.

  • Improve our services and product offerings.

  • Bill you and collect money which you owe, including processing credit card and online transactions.

  • Communicate with you regarding orders, inquiries, or complaints.

  • Protect our legal rights, including defending any legal claims.

  • Any other purpose authorized by you or under the Act.

3. Sharing Your Information

Besides our internal staff, we share this information with:

  • Group Companies: Other companies within our group that support, host, or maintain IT systems or data centers used to run the website.

  • Law Enforcement: Any third party or government authority authorized by Indian law (e.g., law enforcement agencies).

  • Authorized Third Parties: Any other person or service authorized specifically by you.

  • Advertising Partners: Platforms such as Facebook, Google, and Bing to advertise our products to you.

  • Marketing Services: Mailchimp (or similar services) to send marketing newsletters and updates.

  • Service Providers: Other third-party companies that support our products and services, which may be located outside of India.

4. Optional Information

Providing some information is optional. However, if you choose not to enter your personal details, we will be unable to:

  • Sell you our products.

  • Process your orders.

  • Ship your order to your desired address.

  • Provide effective Customer Service.

5. Data Security and Storage

We keep your information safe by using the WooCommerce platform to power our website, which limits data access strictly to authorized staff.

We retain your information for a period of six years, after which we securely destroy it by removing it from our website cache and customer databases, unless a longer retention period is required by Indian law.

6. Your Rights

You have the right to ask for a copy of any personal information we hold about you and to request corrections if you believe the information is inaccurate.

If you would like to request a copy of your information or have it corrected, please contact our Grievance Officer at:

  • Email: info@thebanyastore.co.nz

  • Phone: +64212255774